Returns & Exchanges

At Rutlands, we want you to be completely satisfied with your home goods; if a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange. Items must be in their original packaging and unused condition to qualify for a return.

Return Process

• 1.
  Initiate Your Return

  Log into your Rutlands account and visit the 'Order History' section to select the items you wish to return and generate a return authorization number.

• 2.
  Pack with Care

  Securely place the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

• 3.
  Label and Ship

  Affix the provided prepaid shipping label to the outside of your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your returned items, we will process your refund to the original payment method within 5 to 7 business days.